Gail Johnson - State Farm Insurance Agent in 14120 North Newport Highway

Customer Reviews about Gail Johnson - State Farm Insurance Agent:

• ★ ★ ★ ★ ★
  I can't speak highly enough for crew here. They continue to impress me with rapid response to questions and policy changes that I need. They quoted me $500 a year less then prob 6-7 others I checked into for my WRX. In 2 years time with them I have probably change my policy close to a dozen times, changing cars, adding a limo, selling cars, selling a limo, they cover my 6' wide toolbox when it's at home in the garage! I on't recall ever having to wait on hold when I called and they respond to my emails the same day, usually within the hour. Do you self a favor and check them out.
  By Andy Austin, September 03, 2017
• ★ ☆ ☆ ☆ ☆
  My father in law has been insured with you for decades, I believe 40+years. My husband and I have insurance through a competing company. I was recently afforded the privilege of witnessing State Farm's customer service from the stand point of an non insured party. Which I am sad to say has left me livid and confused on how you think you can treat people this way. After a literal 40 hours of conversations back and forth I am sitting here feeling cheated and harassed. I've been lied to, shouted at, belittled and down right insulted. I've exhausted all avenues of possible complaint escalation. Spoken to every single person who I thought might be able to help me. To absolutely no avail! My final attempt at being heard I was assured was escalated to the "executive customer service team." So imagine my delight when I received a phone call from the people my complaint was about! Instead of forwarding my problem to an executive team it was simply sent back to the department involved to solve. What did you think was going to happen with that? My 40 hours of dealing with these people was completely pointless and going nowhere. Did you think miraculously they had grown a conscience and the outcome would be different? No, it can't be. Because I'm dealing with a mass of people with no morale compass or human decency. So you can probably guess what I think of your cowardly corporate tie wears. Who couldn't even be bothered to pick up the phone themselves. I guess the little guy customer isn't worth their time. So now I tell you Ms. Johnson. Because even though YOU had not much to do with this exact situation, you are our families agent; and unfortunately the only person I have left to tell how upset I am over this whole thing. If this is how you treat people injured by your clients I am ashamed to have been a customer. We will be buying a new car for my father in law this month, same day we will also be shopping for a new insurance company. I'm sorry State Farm refused hear me. My biggest regret is not convincing my in-laws to switch 20 years ago when we did. You personally took advantage of my husband when he was beginning his insured driving life, but you were lucky enough to have my inlaws as clients who resist change until glaringly necessary. There's no where else to tell our story. People need to know.
  By Martha, August 30, 2017

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